Customer-facing shell

Value-add service intake

Raise warehouse-scoped work orders tied to a CRM account. Operators fulfill tasks under Operations → Value-add / work orders.

Workflow

Step 1

Pick warehouse & account

Scope execution to one DC and the CRM bill-to / shipper.

Step 2

Describe the service

Operators pick up VALUE_ADD steps from Operations.

Step 3

Submit intake

Creates a portal-marked work order for floor execution.

Same tenant guardrails as Operations — requests create CUSTOMER_PORTAL intake rows; BOM costing estimates are set in Operations per docs/wms/WMS_VAS_BF09.md.

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